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At Quallstek Solutions, LLC., our IT support
contracts include service type, service
level agreement, and fixed costs
elements. One of the factors that set
Quallstek Solutions apart from the
competition is the flexibility to offer
an IT support contract that meets the
clients’ specific requirements (no
redundant services are paid for) at an
optimal budget.
All IT Support Contracts offered by
Quallstek Solutions, LLC. include the
following benefits:
• Unlimited use of helpdesk
• Remote monitoring
• Proactive guidance
• Guaranteed response time
• Fixed-budget
• Easily scalable
In addition to the fixed elements, we
offer a broad range of optional
elements, including
24/7 IT support (or coverage of any
times operation), on-site support,
guaranteed 1-hour problem resolution
instigation, and a wide array of
support elements.
At Quallstek Solutions, LLC., we believe a
good IT support contract should help
ameliorate "make (something bad or unsatisfactory) better" business expenses and
increase productivity. This is what we
aim at for each of our clients. By
taking the time to analyze your systems
and work processes we make
recommendations aimed at providing you
with an optimal contract.
The Benefits of an IT Support
contract:
Choosing to go with an IT support
contract rather than relying on in-house
expertise is not a decision to be taken
lightly. There are three factors to be
taken into consideration here.
First, do your staff have the necessary
skills to ensure that your systems are
maintained with minimal (or no)
performance issues? If your IT personnel
do not specialize in systems support,
some issues could take days to resolve,
with all the associated work-hour costs
this entails. Having an IT support
contract is just like having a new team
within your IT department that takes
care of the smooth day-to day
functioning of your IT system and all
its components for a small fraction of
the cost. This frees up time for anyone
involved in IT within your business to
focus on their true role within the
business.
Second, what is your time (or the time
of your It support workers) worth to the
business? If the time of the in-house
staff who maintain your IT systems could
be better spent on activities that
benefit your business directly (rather
than trawling through hardware and
software user guides), setting up an IT
support contract is definitely the
wisest course of action. In this case,
the minimal cost involved in a contract
is more than offset by the resulting
rise in productivity.
Third, how important is the smooth
running of your IT systems to your
company? In other words, is there
important financial, customer, or
works-process data stored on your
computers or servers? If the answer is
yes, then having professionals
maintaining your system is imperative. A
sound IT support contract would minimize
(or eliminate)
unnecessary downtime,
again resulting in increased
productivity/profitability.
Call us on
(240) 224-4116
or email
support@quallstek.com
This e-mail address is being
protected from spam bots. You need
JavaScript enabled to view it
to speak to an adviser. We have
active IT support contracts with Government,
public or private sector
organizations. Let us help reduce costs
and drive profitability with our
expertise and diligence.
Other Services Available
We also offer other IT services to help
you make the most from your business and
that you get the right IT Support
services to ensure that you succeed.
Take a look at some of our other
services to see how Quallstek Solution, LLC. can help your business excel:
•
IT Consultancy
•
Network Installation
•
IT Rates |
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