Support FAQ

Most common questions about support, billing, tickets, and troubleshooting.

Frequently Asked Questions

Your questions — answered with clarity.

We provide:
  • Remote Support
  • Onsite Support
  • Emergency Support
  • Corporate IT Project Support
  • Active Monitoring & Incident Response

Response times vary based on urgency:
  • Emergency: Immediate / Priority
  • Business Hours: Typically within 1 hour
  • Remote Support: Usually within 15–30 minutes

Yes — we support:
  • Windows 7–11 and Server editions
  • macOS (Intel & Silicon)
  • Linux (Ubuntu, Debian, RedHat, CentOS)

Simply visit our ticket portal:

Open Ticket Portal

Yes — support plans are available for:
  • Small Businesses
  • Enterprise Infrastructure
  • Cloud environments (Azure / O365)
  • Hybrid Networks

A full support plan page is coming soon.