Support Plans

Covenant-grade support for cloud, cybersecurity, and enterprise systems.

Choose Your Support Coverage

From small offices to mission-critical enterprise workloads, Quallstek provides aligned, covenant-grade support.

Essential
Starting at $149/month

Ideal for homes, small offices, and single-site environments.

  • Remote Support during Business Hours
  • Basic OS & Software Updates
  • Email & Workstation Troubleshooting
  • Standard Ticketing & Status Updates
Request Essential Plan Details
Business
Starting at $299/month

Designed for growing organizations with servers, cloud, and hybrid workloads.

  • Remote & Limited Onsite Support
  • Patch Management for Servers & Workstations
  • Microsoft 365 / Azure Support
  • Light Monitoring (Alerts & Event Logging)
  • Standard Response SLAs
Request Business Plan Quote
Enterprise Covenant
Custom Covenant SLA

For corporate, federal, healthcare, and mission-critical systems requiring high availability and compliance.

  • 24/7 Remote & Onsite Support Options
  • Advanced Monitoring (SolarWinds / PRTG)
  • Disaster Recovery & Business Continuity Planning
  • Security Hardening & Compliance (HIPAA, FISMA, etc.)
  • Custom Response & Uptime SLAs
Schedule Enterprise Consultation

Support SLAs & Response Times

Quallstek operates with clear Service Level Agreements (SLAs) so you know exactly how your environment is protected.

Response Targets
  • Critical Outage: Immediate triage (Enterprise), under 1 hour (Business)
  • High Priority: Same business day response
  • Standard Tickets: 24–48 business hours
Coverage Areas
  • Servers, Workstations, Laptops
  • Cloud Platforms (Azure, Microsoft 365)
  • Network Devices, VPNs, Firewalls
  • Directory Services, DNS, DHCP, Group Policy

Plan Comparison

See how each plan aligns with your operational needs.

Feature Essential Business Enterprise Covenant
Remote Support
Onsite Support Add-on Only Limited Full (per SLA)
24/7 Coverage — Optional
Monitoring (SolarWinds / PRTG) Basic Alerting Standard Advanced & Tuned
Security & Compliance Best Effort Enhanced Full Compliance Alignment (HIPAA, FISMA, etc.)
Disaster Recovery Planning — Optional Included